Refund policy
MARTIN RANCH RESERVE
RETURN AND REFUND POLICY
I. Introduction
This Return and Refund Policy (the “Return Policy”) applies to all purchases of products by you from Oakdale Meat Co., LLC d/b/a Martin Ranch Reserve (“Martin Ranch,” “us,” or “our”) through the website martinranchreserve.com (the “Site”) or by any other means. This Return Policy is incorporated into our Terms of Service, which can also be found on the Site. Please review this Return Policy and the Terms of Service before purchasing any product or merchandise from Martin Ranch.
II. Return of Perishable Items
Due to the perishable nature of many of the products offered by us, all sales of any perishable products are final and Martin Ranch does not accept returns of such products. All perishable products leave Martin Ranch frozen and are carefully packaged to preserve freshness. If you experience an issue with any perishable product, such as a product arriving damaged, spoiled, warm, or not matching your order, please contact Martin Ranch immediately and refer to the dispute resolution process below.
WARNING: DO NOT CONSUME ANY PERISHABLE FOOD PRODUCT THAT ARRIVES WARM, DAMAGED, OR SHOWS SIGNS OF THAWING. PLEASE CONTACT MARTIN RANCH IF YOU RECEIVE PRODUCTS IN SUCH CONDITION.
III. Return of Non-Perishable Items
For non-perishable products and merchandise, Martin Ranch may accept returns under the following conditions: (a) the item must be unused, in its original packaging, and in the same condition in which it was received; and (b) the return request must be submitted to Martin Ranch within fourteen (14) days of delivery.
IV. Customer Duty to Inspect
You are responsible for inspecting all products immediately upon delivery. After twenty-four (24) hours of delivery, all products shall be deemed to have been inspected and accepted by you as being in conformance with the order placed, and no claims for damaged, spoiled, or incorrect items will be accepted by Martin Ranch, except as otherwise provided by this Return Policy.
V. Customer Claims
Martin Ranch understands that issues may arise with an order. The types of claims Martin Ranch may address are below:
A. Failure to Receive an Order
If your order does not arrive by the expected delivery date, please contact Martin Ranch within forty-eight (48) hours of the expected delivery date, as provided by your shipping carrier. Martin Ranch will work with your shipping carrier to investigate the status of your order. If it is determined that your order was lost in transit, Martin Ranch may, in its sole discretion, either reship a replacement order to you or issue you a full or partial refund.
B. Incorrect Orders
If you receive a product that is different from what you ordered (e.g., different product or incorrect quantity), please contact Martin Ranch within forty-eight (48) hours of delivery. Please include photographs of the product received and a copy of your order confirmation. Martin Ranch may, in its sole discretion, either correct the order or issue you a full or partial refund.
C. Damages or Spoiled Orders
If your order is received damaged or spoiled, please contact Martin Ranch immediately, and in no event later than forty-eight (48) hours. Please include photos of the product(s) received showing the damage or spoilation and a copy of your order confirmation. In addition, please preserve all packaging until the dispute has been fully resolved.
Martin Ranch is not responsible for any losses to products left unattended after delivery. It is your responsibility to ensure that you or someone else are available to receive and inspect the order and to promptly refrigerate or freeze your product(s) upon delivery.
D. Other Complaints or Dissatisfaction
If you are otherwise unsatisfied with your product(s), please contact Martin Ranch. Martin Ranch values your feedback and will evaluate any complaints or concerns on a case-by-case basis.
VI. Limitation of Liability
IN NO EVENT SHALL MARTIN RANCH’S LIABILITY TO YOU IN CONNECTION WITH ANY CLAIM UNDER THIS RETURN POLICY EXCEED THE PURCHASE PRICE OF THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM. MARTIN RANCH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, OR LOSS OF DATA, ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCT PURCHASED FROM MARTIN RANCH, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF MARTIN RANCH HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. FOR ADDITIONAL LIMITATIONS ON LIABILITY, PLEASE REFER TO OUR TERMS OF SERVICE.
VII. Refunds
Approved refunds will be credited to the original payment method used for your order. Please allow up to ten (10) business days for the refund to appear on your bank, debit card, or credit card statement after the refund has been processed. Shipping charges, however, are non-refundable.