Shipping policy

Processing Time
We only ship on Monday, Tuesday, and Wednesday. Orders are not processed or shipped on Thursdays, Fridays, weekends or holidays.

Shipping Methods & Carriers
We ship all orders using UPS and FedEx. Carrier selection may vary depending on your location and delivery requirements.

Transit Time
Once shipped, orders typically arrive within 2–3 business days. Delivery times are estimates and are not guaranteed.

Shipping Locations
We currently ship to most locations within the contiguous United States. 

.  Introduction

Oakdale Meat Co., LLC d/b/a Martin Ranch Reserve (“Martin Ranch,” “we,” “us,” or “our”) is committed to ensuring the prompt and safe delivery of our products.  This Shipping Policy (the “Shipping Policy”) applies to all orders placed through martinranchreserve.com (the “Site”) or by any other means.  This Shipping Policy is incorporated into our Terms of Service, which can be found on the Site.  Please review this Shipping Policy and the Terms of Service before purchasing any products or merchandise from Martin Ranch.

 

II.  Processing Times

Orders are generally processed and shipped within one (1) to five (5) business days after being placed, though processing times may vary depending on order volume, product availability, or other factors.

 

III.  Shipping Methods; Carriers

Martin Ranch ships all orders via national carrier. Carrier selection may vary depending on your location, order size, delivery requirements, and carrier availability. Martin Ranch reserves the right to select the carrier for each shipment at its sole discretion.

All shipments are subject to the terms and conditions of the applicable carrier. By placing an order, you acknowledge and agree to be bound by the applicable carrier’s terms and conditions of carriage, which, by this reference, are expressly incorporated as though fully set forth herein.

If there is a conflict between the carrier’s terms and this Shipping Policy or Martin Ranch’s Terms of Service, the carrier’s terms shall govern with respect to the carrier’s liability, and our Terms of Service shall govern with respect to the relationship between you and Martin Ranch.

 

IV.  Shipping Times

Once shipped, orders typically arrive between two (2) to three (3) business days.  However, this is an estimate and Martin Ranch does not guarantee shipping times.  Delivery dates may vary based on weather, carrier delays, and other factors beyond the control of Martin Ranch or our carrier.

 

V.  Shipping Destinations

Martin Ranch ships to most locations within the contiguous United States.  Martin Ranch does not currently deliver to Alaska, Hawaii, or any United States Territory.  If you place an order to be delivered to a location where Martin Ranch does not deliver, Martin Ranch reserves the right to refuse or cancel your order and to issue you a full or partial refund, as applicable.

 

VI.  Tracking

After purchase, and once your order has been shipped, you will receive tracking information via email, provided that you have given one to Martin Ranch. It is your responsibility to use this information to monitor your delivery and to ensure timely receipt of your order.

 

VII.  Shipping to P.O. Boxes

Martin Ranch does not ship to P.O. Boxes.

 

VIII.  Perishable Nature of Product; Responsibility of Customer

Products purchased through our Site are perishable and shipped frozen.  As such, in accordance with our Terms of Service, it is your responsibility to ensure that you or someone else is available to receive the product(s) immediately upon delivery, to inspect the product immediately upon delivery, and to promptly refrigerate or freeze the product(s).  Martin Ranch is not responsible for any loss to product left unattended upon delivery or if you fail to properly store the product(s).

WARNING: DO NOT CONSUME ANY PRODUCT THAT ARRIVES WARM, DAMAGED, OR SHOWS SIGNS OF THAWING.  PLEASE CONTACT MARTIN RANCH IMMEDIATELY IF YOU RECEIVE ANY PRODUCT(S) IN SUCH CONDITION.

 

IX.  Shipping Delays

Martin Ranch is not responsible for delay caused by shipping carriers, weather conditions, or other circumstances outside Martin Ranch’s control.

 

X.  Incorrect Addresses

You are responsible for providing complete and accurate shipping and contact information to Martin Ranch.  Martin Ranch shall not be liable for orders shipped to any incomplete or incorrect addresses provided by you.  Martin Ranch shall not be liable for any product damage or spoilage resulting from loss or delay caused by an incomplete or incorrect shipping information provided by you.

 

XI.  Dry Ice Disposal

Martin Ranch may include dry ice with any product(s) purchased to preserve freshness and quality.  To dispose of dry ice, place the ice in a well-ventilated area at room temperature; the ice will sublimate away.  Do not touch the dry ice with your hands and never dispose of dry ice in a trash can or other garbage/disposal can until the dry ice has sublimated completely.  Do not eat the dry ice.